Telegram Business · Early access

Danny for customer chats

Connect Danny to a work Telegram profile so he can answer from your public business data, collect booking requests, and hand a conversation to a person when needed.

Start with a limited test

This is not a generally available autopilot. It requires Danny Pro or Enterprise, a separate Telegram connection, and explicit owner enablement after a second-account test. Telegram itself does not require Premium for the connection.

Connect in six steps

  1. Prepare a second account

    Use it as the customer. Do not begin with real customers or personal contacts.

  2. Open Chat Automation

    In Telegram: Settings → Chat Automation. Older clients may show Telegram Business → Chatbots.

  3. Add Danny

    Connect @danny_core_ai_bot. Telegram permits one connected business bot per user account.

  4. Limit recipients

    Select only the test chat first. Exclude contacts, family, friends, and employees from mixed personal/work profiles.

  5. Keep minimum rights

    Reply to Messages is required. Mark-as-read is optional; profile, stories, gifts, Stars, and deletion are not needed.

  6. Configure and test

    Add public profile, services, prices, hours, and policies in the Mini App. Run the checklist before enabling.

What each owner configures

Public profile
Business name, description, contacts, policies, and FAQ.
Catalog
Services, public price, duration, and active state.
Schedule
One working interval per weekday and the business timezone.
Language
Per-message RU/EN detection or a forced RU or EN setting.
Booking
Horizon, minimum notice, buffer, and reminder.
Trust
AI disclosure is on by default; keep it on during early access.

Safe rollout profiles

Personal work profile

New or selected customer chats only. Always exclude personal contacts.

Small business

Start with new non-contact chats. Add existing customers only after reviewing history and policies.

Sensitive work

Selected chats only. Contracts, payment disputes, refunds, and custom pricing always go to a person.

Test before enabling

Use the second account to verify every scenario:

  • price and hours in one RU message and one EN message;
  • a fact missing from the public profile;
  • booking request, approval, rejection, and cancellation;
  • complaint, human request, refund, or contract question;
  • sticker, voice message, or document;
  • manual owner reply, pause for that customer only, and Mini App resume.

A person remains in control

A complaint, sensitive topic, unsupported file, customer request, or manual owner reply pauses only that customer chat. Other customers continue. Resume only after the human exchange is finished.

The owner confirms every booking

Danny can collect a request and hold a slot but never confirms autonomously. The owner approves or rejects it; approval creates a calendar appointment.

What Danny can see

Uses

  • your public business profile;
  • services, prices, and hours;
  • this customer's isolated history;
  • the current booking state.

Never uses

  • the owner's private Memory;
  • ordinary Danny conversations;
  • relationships or private profile;
  • another customer's data.

Important limits

  • Telegram permits business replies only in private chats with an incoming message in the last 24 hours. A later notification may fail; verify important changes manually.
  • Do not overlap Telegram greeting, away, or scheduled messages with Danny recipients. They may pause Danny as apparent owner intervention.
  • One working interval per weekday is supported. Legacy calendar events without an end time are checked only for an exact start collision.
  • Voice, photos, documents, stickers, and groups are not answered automatically; the chat is handed to the owner.

When readiness is blocked

Not enabled on the server
Settings are preserved, but the operator has not granted early access.
Pro or Enterprise required
Upgrade the Danny plan; Telegram Premium is not required merely to connect.
Connection not found
Add @danny_core_ai_bot under Telegram Chat Automation.
Permission missing
Allow the bot to reply to messages.
Chat paused
Finish the human exchange and resume only that customer in the Mini App.

If Chat Automation is absent or Telegram incorrectly asks for Premium, update the mobile or desktop client first: the interface and availability changed over time.

Stop safely

  1. Disable Business Secretary in the Mini App.
  2. Resolve pending bookings and paused chats.
  3. Disconnect Danny under Telegram Chat Automation.